Refund policy

Refund & Return Policy

All items sold by Ashen Drift are made to order. Because each item is printed specifically for you, we do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or personal preference. Please review sizing charts and product details carefully before placing your order.

Defective, Damaged, or Incorrect Items

If you receive an item that arrives damaged, defective, or different from what you ordered, we will make it right. Please contact us at hello@ashendrift.com within 14 days of receiving your order, and include:

Your order number
A photo clearly showing the issue
A brief description of the problem

Once verified, we will provide a free replacement or a full refund, at no additional cost to you. There is no need to return the original item.

Order Cancellations

Because production begins shortly after an order is placed, we can only accommodate cancellation requests within 12 hours of purchase. Please contact us immediately at hello@ashendrift.com if you need to cancel an order.

Refund Processing

Approved refunds will be issued to your original payment method within 5-10 business days.

Contact

Questions about your order? Reach out to hello@ashendrift.com and we'll get back to you as soon as possible.